Return & Refund Policy

Shop with Confidence at Suez Mart

At Suez Mart, operated by SUBLIME AND ROCK Private Limited Company (UK), your satisfaction is our top priority.
We’re committed to making your shopping experience smooth, transparent, and trustworthy.
This Return & Refund Policy is designed to be easy to find and fully compliant with Google Merchant Center requirements.

1. Scope & Applicability

This policy applies to all orders placed on suezmart.shop for customers located within the United Kingdom.
SUBLIME AND ROCK Private Limited Company handles all shipping, returns, and refunds under this policy.

2. Return Window & Conditions

You may request a return within 30 days of receiving your order (unless otherwise specified).

To qualify for a return, items must:

Be unused and in the same condition as received
Be returned in their original packaging, including all tags, labels, accessories, manuals, and inserts

Items that do not meet these conditions may be rejected or subject to a partial refund.
Certain product categories may have special conditions or exclusions (see Section 7).

3. How to Initiate a Return

To start a return, please contact our Customer Support team:

📧 Email: support@suezmart.co.uk
💬 WhatsApp: +44 7845 685 870

Please include:

Your order number
The item(s) you wish to return
The reason for your return

Once approved, we’ll provide you with detailed return instructions, including the return shipping address.
Please pack your item securely before shipping it back.
We will notify you by email once your return has been received and inspected.

4. Return Shipping & Fees

Change of mind returns: You are responsible for the cost of return shipping, unless the item is defective or an error was made on our part.
Defective or incorrect items: If your item is faulty or the wrong item was sent, Suez Mart will cover the cost of return shipping.

No restocking fees will be applied.

5. Refunds

After your returned item is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, a refund will be issued to your original payment method within 5–7 business days.
Please note that your bank or payment provider may take additional time to process the refund.

6. Exchanges

If you wish to exchange an item (for example, a different size, colour, or variant), please submit your exchange request within the 30-day window.
We’ll guide you through returning the original item and arranging the replacement.
Shipping fees for exchanges follow the same rules as Section 4.

7. Non-Returnable Items & Special Conditions

Some products cannot be returned for hygiene or other reasons, including:

Perishable goods (e.g. food items)
Custom-made, personalised, or made-to-order products
Health and hygiene items that have been opened
Clearance or sale items marked as “Non-Returnable”

Certain product categories (e.g. electronics) may also have shorter return windows if specified at the time of purchase.

8. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include your order number and clear photos of the product and packaging.

We will arrange for a replacement or a full refund at no additional cost to you.

9. Policy Availability & Transparency

This Return & Refund Policy is:

Publicly accessible on our website (suezmart.shop)
Linked in the website footer for easy visibility
Written in compliance with Google Merchant Center requirements, including clear return timeframes and country of sale (United Kingdom)

10. Contact Us

If you have any questions, concerns, or need help with a return, please contact us:

📧 Email: support@suezmart.co.uk
💬 WhatsApp: +44 7845 685 870
🏢 Address: 424A Hoe Street, London, E17 9AA, United Kingdom

We aim to respond to all inquiries within 24 hours.

Suez Mart
Operated by SUBLIME AND ROCK Private Limited Company (UK)

Thank you for shopping with us.
We value your trust and are committed to providing you with quality, transparency, and peace of mind on every purchase.