Privacy Policy

Your Privacy Matters to Us at Suez Mart
At Suez Mart (operated by SUBLIME AND ROCK Private Limited Company, UK), protecting your personal information is one of our highest priorities.
This Privacy Policy explains what information we collect, how we use it, with whom we may share it, and the rights you have concerning your data.

1. Who We Are & Where We Operate

Suez Mart is an online retail store operated by SUBLIME AND ROCK Private Limited Company, registered in the United Kingdom.
Our operations include the sale and delivery of products across the UK and, where applicable, internationally.

Contact Details:
📧 Email: support@suezmart.shop
💬 WhatsApp: +44 7845 685 870
🏢 Address: 424A Hoe Street, London, E17 9AA, United Kingdom

2. Information We Collect

We collect both personal information that you provide directly and data automatically collected when you use our website.

Examples include:

Personal Information You Provide:

Name, email address, shipping and billing addresses, phone number
Payment method details (processed securely by our payment provider)
Account credentials if you create an account on our website

Transaction Information:

Products purchased, payment method, transaction amount, delivery details

Automatically Collected Information:

IP address, browser type, device information, pages visited, time spent, and referral sources

Cookies & Tracking Technologies:
We use cookies and similar technologies to enhance your browsing experience, remember preferences, analyze traffic, and offer relevant promotions.

3. How We Use Your Information

Your personal information may be used for the following purposes:

Order processing & fulfillment: To process orders, arrange delivery, and send order confirmations or updates.
Account management: To help you view order history, track shipments, and manage your preferences.
Customer support: To respond to your inquiries and resolve issues efficiently.
Improvement & analytics: To understand shopping behaviour, improve our services, and develop better products.
Marketing communications: To send you promotional offers or newsletters (only if you’ve opted in).
Legal & security purposes: To comply with applicable laws, prevent fraud, and protect the rights of Suez Mart and our customers.

4. How and With Whom We Share Your Information

We respect your privacy and only share your information when necessary:

a. Service Providers:
Trusted third-party partners (e.g., payment processors, shipping companies, IT providers) help us operate efficiently. They are bound by confidentiality and data protection obligations.

b. Payment Processing:
Payments are handled securely via Shop Pay and other approved methods. Your financial details are processed in accordance with their respective privacy policies.

c. Legal Obligations:
We may disclose your information if required by law or to protect our rights, safety, or the rights of others.

d. Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be part of the transferred assets, but your privacy rights will remain protected.

5. Data Retention & Security

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

We use appropriate technical and organisational security measures to protect your data from unauthorised access, loss, or misuse.
However, no online platform is entirely risk-free, so we encourage you to use caution and secure your account details.

If you request account deletion, we will remove or anonymise your personal data unless retention is required by law.

6. Your Rights & Choices

Under UK Data Protection Law (UK GDPR), you have the following rights:

Access: Request a copy of your personal data we hold.
Rectification: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal information, subject to legal exceptions.
Restriction: Request limited processing of your data.
Portability: Request transfer of your data to another provider.
Opt-out: You may unsubscribe from marketing emails by clicking the “unsubscribe” link or contacting us directly.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies, Tracking & Opt-Out

We use cookies to personalise your experience, analyse website performance, and deliver relevant content.
You can disable or adjust cookies in your browser settings, though this may affect site functionality.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13.
We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us so we can delete it promptly.

9. International Data Transfers

We primarily process and store your information in the United Kingdom.
However, if we use third-party service providers located outside the UK, your data may be transferred internationally under appropriate safeguards, such as Standard Contractual Clauses (SCCs).

10. Changes to This Policy

We may update this Privacy Policy from time to time.
When we make changes, the “Last Updated” date at the top will reflect the revision.
Your continued use of our website after updates means you accept the revised policy.

11. Contact Us

If you have any questions, concerns, or data requests related to this Privacy Policy, please reach out to us:

📧 Email: support@suezmart.shop
💬 WhatsApp: +44 7845 685 870
🏢 Address: 424A Hoe Street, London, E17 9AA, United Kingdom

Suez Mart
Operated by SUBLIME AND ROCK Private Limited Company (UK)
Thank you for trusting us with your information. We are committed to keeping your data safe and secure.

Privacy & Policy